Around 30 Professionals Train in Humanizing the Health System
This training is framed within the Person‑Centered Care Strategy 2025‑2029 of the Canary Islands Health Service (SCS).
Around thirty health‑care and non‑health‑care professionals from the Fuerteventura Health Area participated last week in a course on Person‑Centered Care at the Puerto II Health Center.
The activity was organized by the Service for the Humanization of Health Care of the General Directorate for Patients and Chronicity of the SCS, in coordination with the Humanization Commission of the Island’s Health Services Management.
The initiative is part of the ‑Centered Care Strategy 2025‑2029 of the SCS, which aims to consolidate a care model that places the person at the core of the system, promoting more respectful, close, and emotionally, socially, and clinically responsive
Humanization to Transform Health Care
The course, taught by Julio Zarco Rodríguez, Manager of the Hospital Universitario Niño Jesús and President of the Humans Foundation—a national reference in promoting humanized care models—provided participants with knowledge and tools to apply humanization as a measurable, operational component of daily clinical practice.
During the sessions, participants worked on incorporating a humanistic paradigm into professional‑patient relationships, strengthening therapeutic commitment and enhancing communication skills based on empathy, active listening, and respect for human dignity.
They also explored strategies to develop affective and participatory leadership styles aimed at fostering collaborative work environments and health‑care organizations centered on people.
The training was made possible thanks to the support of Novo Nordisk. Its content covered dignified treatment in care, the importance of verbal and non‑verbal language, communication of complex situations such as delivering bad news, and the role of transformational leadership in organizational culture.
The Canary Islands Health Service and the Fuerteventura Services Management reaffirm their commitment to a close, and respectful care model, where every interaction contributes to improving patient experience and professional well‑being. This model is based on the principles of dignity, active listening, and comprehensive care, recognizing professionals as essential agents in transformation and consolidation of humanization within the health system.