Around thirty Fuerteventura health professionals train in healthcare humanization
The activity, organized by the General Directorate of Patient and Chronicity in collaboration with the Island Health Services Management, took place last Thursday and Friday at the Puerto II Health Center.
A group of roughly thirty health‑care and non‑clinical professionals from the Fuerteventura Health Area participated last week in a training session on Person‑Centered Care at the Puerto II Health Center.
The event was organized by the Healthcare Humanization Service of the General Directorate of Patient and Chronicity of the Canary Islands Health Service (SCS), in coordination with the Island’s Health Services Management Humanization Committee.
This initiative is part of the SCS Person‑Centered Care Strategy 2025‑2029, whose aim is to consolidate a care model that places the individual at the core of the system, promoting more respectful, close, and emotionally, socially, and clinically responsive care.
Humanization to Transform Health Care
The course, delivered by Julio Zarco Rodríguez—General Manager of the Hospital Universitario Niño Jesús and President of the Humans Foundation, a national reference in promoting humanized care models—provided participants with knowledge and tools to apply humanization as a measurable, operational component of daily clinical practice.
During the sessions, attendees worked on incorporating a humanistic paradigm into the professional‑patient relationship, strengthening therapeutic commitment and enhancing communication skills based on empathy, active listening, and respect for personal dignity.
They also explored strategies for developing affective and participatory leadership styles aimed at fostering collaborative work environments and health‑care organizations centered on people.
The training was made possible thanks to the support of Novo Nordisk. Its content covered dignified treatment in care, the importance of verbal and non‑ver, communicating complex situations such as delivering bad news, and the role of transformational leadership in organizational culture.
The Canary Islands Health Service and the Fuerteventura Health Services Management reaffirm their commitment to a more humane, close, and respectful care model—one in which every interaction improves the patient experience and the well‑being of professionals. This model is based on the principles of dignity, active listening, and comprehensive care, recognizing professionals as essential agents in the transformation and consolidation of humanization within the health system.