Complaint after fall at Fuerteventura airport as Binter and Aena trade blame
A resident of Telde, Aday Guloomal Chacón, filed a judicial complaint after slipping at Fuerteventura Airport on 20 December 2025 while preparing to travel to Gran Canaria on a Binter Canarias flight – a route he takes frequently for work.
The victim told La Voz de Fuerteventura that the accident occurred when he tripped over “a manhole and a small hole in the airport floor.” He was treated by emergency services and taken by ambulance to the General Hospital of Fuerteventura.
The Injured Ankle
After receiving medical care, Guloomal returned to the airport to request accident insurance from Binter. The airline, however, referred him to Aena, arguing that the incident happened in an airport platform area, which is under Aena’s management, maintenance and responsibility.
Binter’s representatives told La Voz de Fuerteventura that they followed the standard airline procedure: they helped the passenger obtain medical assistance from Aena’s service, provided information on how to proceed, and offered to re‑book his ticket for a later flight.
Receiving no response from either Binter or Aena regarding the insurance, Guloomal filed a complaint in the Telde court. The following day he was informed that the case would be transferred to Fuerteventura due to territorial jurisdiction.
Reclamations and Referrals
That same day, Aena replied in writing, also denying responsibility.
“Aena answered me with an email and a document saying it has nothing to do with Binter, and that I must ask Binter for responsibility,” he explained.
From the outset, Guloomal says he faced a cross‑responsibility shuffle between the two parties.
“They keep passing the ball back and forth. Binter to Aena, Aena to Binter,” he added, noting that he submitted claim forms to both entities.
The Spot of the Fall
A lawyer from Aeroiuris Abogados, a firm specializing in aviation law, contacted Guloomal the next day to announce that they would examine his claim on Binter’s behalf.
Guloomal claims to have extensive documentation related to the incident:
“I can provide documents such as tickets, complaints, claim forms, Aena’s report, the Aena nurse who treated me, photos of my ankle from the day of the accident until today, and audio recordings.”
His ankle remains painful, swollen and weak, and he says his original intention was to resolve the matter without resorting to the courts.
“I have tried, I repeat, to just receive the insurance,” he lamented, expressing frustration over the lack of response that forced him to file a formal complaint.