Hospital patients rate the care they received as outstanding
98.62 % of patients are satisfied or very satisfied with the treatment received from medical staff
The Virgen de la Peña General Hospital in Fuerteventura, part of the Canary Islands Health Department, achieved a 9.04 rating in the 2024 Hospital Discharge Satisfaction Survey (ESAH). This is the second‑highest score ever awarded to a public hospital in the archipelago.
The survey, conducted by the Canary Health Service (SCS) on a sample of 365 patients, measures the quality of care and patient satisfaction during hospital stays. The 2024 result marks an improvement over previous years.
Main Findings
Overall satisfaction
- 98.62 % of patients are satisfied or very satisfied with the medical staff.
- 99.72 % gave a positive rating to the nursing staff.
Administrative and support services
- 96.79 % are very satisfied with the administrative personnel.
- 96.89 % are satisfied with the orderlies (celadores).
- 98.60 % rate the cleaning staff positively.
Medical specialties (average scores)
- Nephrology: 9.80
- Otolaryngology: 9.76
- Palliative Care: 9.50
Maternity care
- 95.65 % consider the care in delivery rooms good or very good.
- 89.58 % received information about the benefits of breastfeeding.
- 93.88 % received information about newborn care.
Privacy
- 98.90 % rate the level of privacy during their stay (rooms and examinations) as good or very good.
Communication
- High satisfaction with the information provided about disease progression and performed tests.
- 96.70 % say the staff addressed them by name.
Environment
- Cleanliness, signage, and noise levels received positive evaluations from patients in 2024.
Sample Demographics
- Total respondents: 365 patients
- Gender distribution: 58 % women, 42 % men
These results highlight the hospital’s strong performance across medical, nursing, administrative, and support services, as well as its commitment to patient privacy and personalized communication.