Outstanding Care at Fuerteventura General Hospital
The Virgen de la Peña General Hospital of Fuerteventura, attached to the Canary Islands Health Department, achieved a score of 9.04 in the 2024 Hospital Discharge Satisfaction Survey (ESAH). This is the second‑highest rating ever given to a public hospital in the archipelago for this edition.
Survey Overview
The survey, carried out by the Canary Islands Health Service (SCS) on a sample of 365 patients, aims to measure the quality of care and patient satisfaction during hospital stays. The 2024 result improves on previous years.
Patient Satisfaction
- 98.62 % of patients reported being satisfied or very satisfied with the treatment received from medical staff.
- 99.72 % gave a positive rating to the nursing staff.
- 96.79 % were very satisfied with the administrative personnel.
- 96.89 % expressed satisfaction with the orderlies (celadores).
- 98.60 % rated the cleaning staff’s service positively.
Service Ratings
- Nephrology received the highest average score: 9.80.
- Otorhinolaryngology followed closely with 9.76.
- Palliative Care also ranked among the top services with a score of 9.50.
Maternity and Neonatal Care
- 95.65 % of women rated the care received in delivery rooms as good or very good.
- 89.58 % confirmed they received information about the benefits of breastfeeding.
- 93.88 % reported receiving guidance on newborn care.
Privacy and Communication
- 98.90 % considered the level of privacy—both in rooms and during examinations—to be good or very good.
- A large majority felt well informed about the progression of their illness and the tests performed.
- 96.70 % said that the ward staff addressed them by name.
Environment and Facilities
Patients also gave positive evaluations to the hospital’s cleanliness, signage, and noise levels throughout 2024.
Demographics
The survey sample comprised 58 % women and 42 % men.